Category Archives: Collaboration


April 21, 2018
Author: Jeremiah Plaskett

Cisco Live 2018 Band Announcements!

Cisco Live 2018 Band Announcements!

Are you attending Cisco Live 2018 in Orlando?  Have you been wondering what bands will be performing at this year’s Customer Appreciation Event?  Well, look no further, we’ve got the information you’re looking for!  Here is the Band Line-Up for 2018: Some additional Cisco Live updates: Social Media Hub and Contests: Tweetups: Located in Hall C Atrium area: Arrival Tweetup – Sunday 5:45- 7:15 with the photo at 6:10 Farewell Tweetup – Thursday 4:30 – 5:30 following the Guest Keynote with the photo at 4:40 at the Cisco…


April 21, 2018
Author: Jeremiah Plaskett

Bon Voyage Cisco Spark!

Bon Voyage Cisco Spark!

We just got back from Cisco’s Collaboration Summit 2018 in beautiful Phoenix Arizona, and well, there’s a lot of new and exciting news in the Cisco Collaboration story!  First, a shout out to Cisco for putting together what was easily the best Cisco Conference we’ve been to, including numerous Cisco Lives. Sure, there was no concert or anything crazy like a typical Cisco Live experience, but it was intimate (about 1000 attendees) and a beautiful venue, and Cisco just went all out to make sure participants were comfortable,…


March 6, 2018
Author: Jeremiah Plaskett

Byteworks’ Collaboration Updates: Cisco Spark Hybrid, Cisco Live 2018 Scoops, Cisco Champions 2018

Byteworks' Collaboration Updates: Cisco Spark Hybrid, Cisco Live 2018 Scoops, Cisco Champions 2018

Cisco Spark Hybrid Calling Improvements: Hello fellow Collaboration enthusiasts, if you landed here looking for Cisco Live 2018 scoops, please skip ahead to the sections below, we’re starting this blog with an update on Cisco Spark Hybrid Calling! Was your first experience with Cisco Spark Hybrid Calling not so great?  Like many new and trend-setting products, when Cisco Spark Hybrid Call Services became available a couple of years ago now, it had an inauspicious start.  There were several issues at play.  Let’s be fair though, the complications of…


June 13, 2017
Author: Jeremiah Plaskett

Cisco Live 2017 – Prepare Like A Pro!

Cisco Live 2017 - Prepare Like A Pro!

There’s only a couple of weeks remaining before Cisco Live 2017 #CLUS, once again hosted in beautiful Las Vegas, Nevada!  Here are some things to know before you go! Dates: June 25th – 29 2017 Location: Mandalay Bay Convention Center Programs: IT Management Program, Cisco Empowered Women’s Network Program, Partner Days, DevNet, World of Solutions, Keynotes, Conference Sessions, Attendee Meals and Main Registration MGM Grand.  Programs:  Testing Center, Labs & Technical Seminars, Attendee Meals and Satellite Registration Cisco has a lot of new things in store for this year,…


July 28, 2016
Author: Jeremiah Plaskett

Cisco Collaboration Endpoint 8.2 on DX

The much-anticipated Cisco Collaboration Endpoint 8.2.1 software for DX 80 and DX 70 devices is now available (as of 7/8), and after a couple of consistent weeks of testing, we wanted to write up some quick feedback.  Quick recap:  The Cisco TelePresence DX line until now, used Android-based software that has been, to say the least, a bit unstable.  The primary issues our customers have reported include random reboots, phone call freezes, freezing during screen-share, and all sorts of video and display issues when connected as an extra…


July 9, 2016
Author: Jeremiah Plaskett

Cisco Expressway Collaboration Edge Network Interface Options

Cisco Expressway Collaboration Edge Network Interface Options

In a previous Collaboration blog a couple of years ago, we here at Byteworks documented some of the wonderful ups and downs we ran into during the early days of deploying Cisco’s Collaboration Edge architecture.  You can read about  all the fun we had here, but first a little refresher on what the Edge architecture does:  If you are a company that currently uses Cisco Unified Communications Manager, Unity Connection and the rest of the on-premise IP Telephony system, (aka Business Edition 6000 or 7000) and you want…


June 15, 2016
Author: Jeremiah Plaskett

Cisco Collaboration Update: Spark, Meraki Voice, Acano, UC in the Cloud? What to make of it all?

Cisco Collaboration Update: Spark, Meraki Voice, Acano, UC in the Cloud? What to make of it all?

Cisco has been going full steam ahead in the Collaboration market lately.  It started late last year by making big news with the purchase of UK’s Acano, which was lead by former Cisco folks and sold for 700 Million.  Combine this with Rowan Trollope’s complete redo and streamlining of the video product line; taking the overall product set to fewer skus, but much higher quality and interoperability..  Speaking of Trollope, what a start he has had at Cisco.  Mr. Trollope has been the leader of the Collaboration unit…


October 17, 2015
Author: Jeremiah Plaskett

The Best New Features of Cisco Unified Collaboration 11.0

The Best New Features of Cisco Unified Collaboration 11.0

Cisco recently released version 11.0(1) of their IP Telephony applications, specifically Communications Manager (formerly CallManager, CUCM), IM and Presence (CIMP), and Unity Connection (CUC).  While we would normally stay away from a “dot zero” release, and encourage waiting till .5, we have been testing 11.0 and have found some very useful new features and enhancements that will have some companies wanting to take the plunge and go ahead and upgrade.  We’ve compiled these here and while some may not be worth upgrading right now for, some are definitely…


February 6, 2015
Author: Jeremiah Plaskett

Allow or Block Anonymous Calls Into Cisco Communications Manager LUA Script Update

Allow or Block Anonymous Calls Into Cisco Communications Manager LUA Script Update

This is a follow-up of sorts to a previous blog I posted on how to route calls into your Cisco Call Manager based on the calling ANI, or in layman’s terms, the caller-id of the ingress call.  So, for example, if you wanted to route all calls from a specific customer, to a specific employee or Call Handler etc., this would give you that ability.  I had previously posted a script that would still allow you to block specific calls, while still having the flexibility to allow or…


October 2, 2014
Author: Jeremiah Plaskett

Shellshock Bash Code Injection Vulnerability Patch for Cisco Unified Communications Manager 8.5 and Above

Shellshock Bash Code Injection Vulnerability Patch for Cisco Unified Communications Manager 8.5 and Above

            New Vulnerability Affecting Cisco UC Products: A new vulnerability in the Bash shell has been publicly announced. The vulnerability is related to the way in which shell functions are passed though environment variables. The vulnerability may allow an attacker to inject commands into a Bash shell, depending on how the shell is invoked. The Bash shell may be invoked by a number of processes including, but not limited to, telnet, SSH, DHCP, and scripts hosted on web servers. All versions of GNU…