Category Archives: Windows


December 29, 2014
Author: Rob Patmore

Meraki Systems Manager Agent – Windows 7 Installation Failures

Meraki Systems Manager Agent - Windows 7 Installation Failures

In some cases it appears that when attempting to install the Meraki Systems Manager Agent (MerakiPCCAgent.msi) in Windows people have experienced the following error: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Just before this error is observed, there is a brief period that some text is flashed up on a command-line window but quickly vanishes before it can be read (which as usual is quite helpful)….


June 19, 2014
Author: Levi Kraner

Problem Steps Recorder – The Handiest Tool You Didn’t Know You Had!

Problem Steps Recorder - The Handiest Tool You Didn't Know You Had!

Think about the most recent error message you’ve received on your work computer. Was it something you had to contact your company’s I.T. Department for? Did they ask you a bunch of technical questions that you had a hard time explaining? What about error messages that you couldn’t quite remember? If so, you might rest a bit easier knowing that Microsoft created a special tool just for situations like this; The Problem Steps Recorder (PSR).