I’ve decided a blog detailing the upgrade experience in Cisco’s UCOS 12.5 UCCX 11.6 release would be a good enough read for a blog, as there are some some items to look out for. I recently completed an v10.5 to v12.5 upgrade in a large environment and it...
The Spint Brain Recovery condition in Unity Connections is an odd state to find your Unity Connections cluster in, for sure. One thing is certain though, ‘something’ happened, and this is the result of whatever that ‘something’ was or is. When...
Enterprise Connect 2019 is happening this week, and there is tons of new information in the world of Enterprise Collaboration and specifically in the world of Cisco Collaboration, there is a boatload of new information going to be coming out. From on-premise Cisco...
Talking to a client recently, the discussion around proper dial plan design came up, as it often does of course. There is we believe, a misconception that a “Globalized” dial plan design is something only larger enterprises with numerous locations,...
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