Managed Service Solutions

More and more companies are realizing the value of using a fully managed IT service provider to address their growing and ever-changing technology needs. This allows internal IT departments to focus on their end-users and on driving technology to increase efficiencies and ultimately effect the bottom line. Byteworks Managed Service Solutions provides you with absolute peace-of-mind that in any event, you have one number to call to quickly help you navigate through any and all of your IT Infrastructure needs.

We handle it all, from multi-vendor support contracts with our "Byteworks Managed Service Management" including servers, workstations, network devices, data center operations, and information assurance management. By taking these highly complex and technical burdens off of your shoulders Byteworks gives you unprecedented reporting metrics and visibility into your environment.

Fully Managed
IT Services

We offer solutions for full management of your IT services including additions, migrations, troubleshooting, and monitoring. You can focus on delivering value to your customers while we take care of operating and maintaining your network. We offer options for both remote support from our facility or dedicated engineers working on-site to manage your IT services.

Supplemental
IT Services

Perhaps you are confident with your IT support in certain areas but want help in a few key support functions. We can create a customized plan for supplemental IT services management where you need us most. As with our fully managed IT services, we offer options for both remote support from our facility or dedicated engineers working on-site to manage your IT services.

Device Monitoring and
Proactive Support

When your employees can't access their devices or the internal services they need, your business grinds to a halt. Many companies have in-house IT support for devices, but this often results in disorganized management of installations and frequent interruption of service. Our experts can monitor your internal devices and proactively address accessibility issues to make sure your business keeps running.

Managed Networks

Byteworks Managed Networks provides holistic management of your network data infrastructure. Our managed networks solution covers all data networking devices including wireless access points, wireless controllers, LAN switches, core aggregation routers, and analog gateways. We provide proactive management of your environment to include:

  • Technology Concierge Service – Dedicated management and single point-of-contact for all of your support needs and incident responses.
  • 24x7x365 availability monitoring, alerting, performance and utilization metrics.
  • Regular, comprehensive reporting
  • Access to dedicated web portal
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • ITIL-based policies and processes
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)
Managed Data Center

At Byteworks our experience and expertise around Data Center technologies is unparalleled. We’ve established ourselves as the go-to datacenter specialist in the commercial market, which led to maintaining the USMC datacenter in Afghanistan. We apply this same level of expertise to the management of your Data Center, large or small. Byteworks recognizes your systems performance and proactively identifies issues that can negatively affect your infrastructure. Our experience includes legacy and cutting edge Data Center technologies including storage, servers, converged infrastructures, switches, routers, and virtualization. Our Managed Data Center solutions includes:

  • Technology Concierge Service – Dedicated management and single point-of-contact for all of your support needs and incident responses.
  • 24x7x365 availability monitoring, alerting, performance and utilization metrics.
  • Regular, comprehensive reporting
  • Access to dedicated web portal
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • ITIL-based policies and processes
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)
  • On-Site dispatch service
  • Dedicated remote engineering support
Managed Security

Byteworks Managed Security takes away the constant worry IT management endures in the face of today’s network security risks. We use industry best SIEM (security incident and event management) monitoring tools that meets or exceeds the highest of security standards and techniques, giving you increased visibility and confidence of your security infrastructure. We remotely monitor your security infrastructure and proactively notify you of attacks or incidents when they occur and can act on your behalf to mitigate both the act and the consequences thereof. Our Managed Security solutions include:

  • Technology Concierge Service – Dedicated management and single point-of-contact for all of your support needs and incident responses.
  • 24x7x365 security device monitoring (Firewalls,IDS,IPS,VPN) monitoring, alerting, performance and utilization metrics.
  • Regular, comprehensive reporting
  • Access to dedicated web portal
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)
  • Dedicated remote engineering support
Managed Collaboration

Byteworks Managed Collaboration solutions eases the cost and burden of maintaining a highly complex system that requires advanced and expensive IT Staff to administer and maintain. Our Managed Collaboration solutions include: Technology Concierge Service – Dedicated management and single point-of-contact for all of your support needs and incident responses.

  • 24x7x365 Unified Communications equipment monitoring (Call Control, Voicemail, Presence, Video, Codecs, Voice Gateways, Analog Gateways, Analog and IP Faxing) monitoring, alerting, performance and utilization metrics.
  • Regular, comprehensive reporting
  • Access to dedicated web portal
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)
  • Dedicated remote engineering support
Managed Desktop

Byteworks Managed Desktop solutions provides comprehensive support for your physical and virtual desktop environments. We act as the personal technology concierge for your employees, providing complete support of all of their Desktop systems and applications, with first-call resolution and excellent customer service a priority for every call. We offer industry-leading SLA’s, providing timely responses with expert technical care to your valued employees. Managed Desktop solutions include:

  • Technology Concierge Service – Dedicated staff of engineering experts for all of your support needs and incident responses.
  • 24x7x365 Support, Proactive alerting and monitoring, performance and utilization metrics
  • Patch Management, Software Distribution and Updating
  • Asset Management
  • Regular, comprehensive reporting
  • Antivirus/Malware/Spam Security Software
  • License Management and Compliance
  • Power Management
  • Group Policy and Configuration Management and changes
  • Multiple Operating Systems Support (Windows, Mac, Linux)
  • Access to dedicated web portal (Administrators)
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)
  • Dedicated remote engineering support
Managed Service Management

Byteworks Managed Service Management is a mouthful we know, but it is also a robust solution we provide that centralizes your support contracts, licensing, warranties, support life cycles and more, allowing you to know with absolute confidence that your technology support requirements are organized and handled with the most efficient expertise, organization and care. Most impressively, it allows for simplicity when dealing with support issues among multiple manufacturers and product types. You simply call us, we keep records of all of your support agreements and terms, and we call and arrange every thing you need with the manufacturer on your behalf. From technical support cases, to RMAs, to product updates, you simply call and we handle the rest and all the headache and work behind the scenes is completely transparent to you. Managed Service Management solutions include:

  • Technology Concierge Service – Dedicated management and single point-of-contact for all of your support needs and incident responses.
  • Multiple Vendor/Manufacturer Support
  • Software License Management
  • Asset Management
  • Regular, comprehensive reporting
  • Hardware and Software Lifecycle Management
  • Access to dedicated web portal (Administrators)
  • Change management
  • Moves, adds, changes
  • Partnered directly with your IT Teams for easy collaboration and task-sharing.
  • Collaboration tools for ease of support
  • No silos between Managed Services and Professional Services Engineers, providing you best-in-class engineering support
  • Flexible solution options (multiple pricing options to fit your needs and budget)

Byteworks has a true understanding of technology, sitting back and assessing the best practices before, during and after, delivering results every time.While others will just quote and install, Byteworks always pushes to make sure what we're asking for is what we actually need."
- Tom Proctor, Envistacom