Bits and Bytes by Byteworks

The “Bits and Bytes” Podcast by Byteworks was created to share key updates, innovations, trends & best practices in the technology space.

We cover a broad array of topics in a way that’s informative, relevant, and engaging without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Rather than focusing only on one area of interest, our diverse partner network offers substantial informative value tackling challenges and growth aspirations that exist in both B2B and B2C.

EPISODES

What if the world thought of networking as a utility? In episode 21 of the Bits and Bites podcast, the hosts welcome guests Adam Kingery, SLED master and Xan Stevenson, Head of Partner Sales at Meter, to discuss how networking has evolved and why it’s being treated as a “fourth utility” that businesses can’t operate without. They contrast traditional networking—complex bills of materials, large upfront CapEx, multi-vendor tools, licensing tiers, and unpredictable refresh cycles—with Meter’s vertically integrated, outcome-based approach that focuses on uptime, predictable costs, lifecycle management, and simpler procurement. The conversation highlights challenges in public sector environments like K-12 growth, security camera expansion, bandwidth demands, redundancy, and staffing retirements. They also explore Meter Command, a proactive support and AI-driven interface designed to help manage, troubleshoot, and potentially automate network operations while allowing customers varying levels of control through co-management models. 00:00 Welcome and Guests 00:36 Why Networks Matter 02:22 How Networking Evolved 04:32 Zan’s Meraki to Meter 07:17 Public Sector Network Reality 08:11 BOM Complexity and Costs 09:56 Budgeting and Future Proofing 11:30 Meter Outcome Model 15:34 Co-Managed Operations 20:07 Proactive Support and Integration 22:48 Command and Autonomous Networks 26:11 Unified Network Visibility 26:39 User Experience Troubleshooting 27:30 Autonomy Without Job Loss 28:58 IT Talent Shift Ahead 33:49 Why Meter Is Different 34:39 Vertical Integration Benefits 36:47 Apple Style Subscription Analogy 39:36 All In Pricing Simplicity 43:49 Proving Scale and Credibility 45:35 Traditional Renewal Pain Points 50:07 Right Fit and Wrap Up

What if the world thought of networking as a utility?

In episode 21 of the Bits and Bites podcast, the hosts welcome guests Adam Kingery, SLED master and Xan Stevenson, Head of Partner Sales at Meter, to discuss how networking has evolved and why it’s being treated as a “fourth utility” that businesses can’t operate without.

They contrast traditional networking—complex bills of materials, large upfront CapEx, multi-vendor tools, licensing tiers, and unpredictable refresh cycles—with Meter’s vertically integrated, outcome-based approach that focuses on uptime, predictable costs, lifecycle management, and simpler procurement.

The conversation highlights challenges in public sector environments like K-12 growth, security camera expansion, bandwidth demands, redundancy, and staffing retirements. They also explore Meter Command, a proactive support and AI-driven interface designed to help manage, troubleshoot, and potentially automate network operations while allowing customers varying levels of control through co-management models.

00:00 Welcome and Guests
00:36 Why Networks Matter
02:22 How Networking Evolved
04:32 Zan’s Meraki to Meter
07:17 Public Sector Network Reality
08:11 BOM Complexity and Costs
09:56 Budgeting and Future Proofing
11:30 Meter Outcome Model
15:34 Co-Managed Operations
20:07 Proactive Support and Integration
22:48 Command and Autonomous Networks
26:11 Unified Network Visibility
26:39 User Experience Troubleshooting
27:30 Autonomy Without Job Loss
28:58 IT Talent Shift Ahead
33:49 Why Meter Is Different
34:39 Vertical Integration Benefits
36:47 Apple Style Subscription Analogy
39:36 All In Pricing Simplicity
43:49 Proving Scale and Credibility
45:35 Traditional Renewal Pain Points
50:07 Right Fit and Wrap Up

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLnpJbnFqSi16MnZJ

Bits and Bytes: Episode 21 - How Networks are bought, built, managed, and refreshed

Byteworks Fri Mar 27th, 2026

Join us for a Broad array of topics in the technology space Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offer substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market. On the go and want to stream the audio? https://bitsandbytesbybyteworks.buzzsprout.com/

Join us for a Broad array of topics in the technology space

Informative, relevant, and engaging. Without the self-serving narrative.

We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed.

Our diversity and partner network offer substantial, informative value.

Similar challenges and growth aspirations exist in the b2b and b2c space.

This podcast gives an informative medium for what others are doing and seeing in the market.

On the go and want to stream the audio?
https://bitsandbytesbybyteworks.buzzsprout.com/

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLjhpaWtjQ0szZ3JN

➡️ Bits and Bytes: Highlights_📽️ Episodes 16-20

Byteworks Wed Nov 12th, 2025

Join us for a Broad array of topics in the technology space Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market. On the go and want to stream the audio? https://bitsandbytesbybyteworks.buzzsprout.com/

Join us for a Broad array of topics in the technology space

Informative, relevant, and engaging. Without the self-serving narrative.

We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed.

Our diversity and partner network offers substantial, informative value.

Similar challenges and growth aspirations exist in the b2b and b2c space.

This podcast gives an informative medium for what others are doing and seeing in the market.

On the go and want to stream the audio?
https://bitsandbytesbybyteworks.buzzsprout.com/

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLjJjeWNwdkdHTWRB

➡️ Bits and Bytes: Memorable Moments_📽️ Episodes 11-15

Byteworks Wed Oct 29th, 2025

Join us for a Broad array of topics in the technology space Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market. On the go and want to stream the audio? https://bitsandbytesbybyteworks.buzzsprout.com/

Join us for a Broad array of topics in the technology space

Informative, relevant, and engaging. Without the self-serving narrative.

We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed.

Our diversity and partner network offers substantial, informative value.

Similar challenges and growth aspirations exist in the b2b and b2c space.

This podcast gives an informative medium for what others are doing and seeing in the market.

On the go and want to stream the audio?
https://bitsandbytesbybyteworks.buzzsprout.com/

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLkkxVjZFTVlkUHRj

➡️ Bits and Bytes: Memorable Moments_📽️ Episodes 1-10

Byteworks Wed Oct 22nd, 2025

In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing school bus schedules, and performing IT support functions like MFA resets. The discussion also explores AI's potential to transform contact centers from cost centers to revenue centers, while emphasizing the importance of responsible AI deployment. Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Please email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey In a hurry? Jump to any portion! ⬇️🕺🏻 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.

They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing school bus schedules, and performing IT support functions like MFA resets.

The discussion also explores AI's potential to transform contact centers from cost centers to revenue centers, while emphasizing the importance of responsible AI deployment.

Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.

Have a question for the show? Please email us: podcast@byteworks.com

To a pitch-free podcast,

Matt & Joey

In a hurry? Jump to any portion! ⬇️🕺🏻

00:00 Introduction and Episode Kickoff

00:25 Meet the Hosts and Guests

00:41 Discussing WebEx Agents

01:10 AI in Education: Real-World Applications

02:12 Evolution of Chatbots to AI Agents

02:53 Omnichannel Customer Experience

04:48 AI Agents in Schools: A Case Study

07:00 Benefits of AI Agents for Schools

09:39 AI Agents Enhancing Customer Service

17:56 Future of AI in Customer Experience

21:23 The Future of AI in Households

22:11 Revolutionizing School Districts with AI

22:59 Addressing IT Challenges with AI

23:29 Personal Experience with MFA Reset

25:43 AI in Customer Service and Contact Centers

32:47 Implementing AI Responsibly

36:03 Steps to Integrate AI in Your Business

40:40 Conclusion and Future Prospects

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLkI5enVOWVBTV2JR

Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience

Byteworks Mon Sep 22nd, 2025

Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed. In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support. We welcome Jeff Monson, IT Director, Endpoint Clinical & Michael Moir, Principal Engineer, Autodesk Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com Have a question for the show? Please email us: Podcast @ byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks #techpodcasts #itinfrastructure #security #byteworks

Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed.

In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support.

We welcome Jeff Monson, IT Director, Endpoint Clinical

& Michael Moir, Principal Engineer, Autodesk

Thank you for subscribing to our channel on YouTube (@byteworks01)
Following us on LinkedIn @byteworks
And checking out our site: www.Byteworks.com

Have a question for the show?
Please email us: Podcast @ byteworks.com

To a Pitch-Free Podcast,
Matt & Joey
Hosts of Bits and Bytes by Byteworks

#techpodcasts #itinfrastructure #security #byteworks

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLk1mam5QVFFhREdr

Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation

Byteworks Fri Aug 15th, 2025

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration. Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations Have a question for us? Email the show Podcast@byteworks.com #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.

Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations

Have a question for us? Email the show
Podcast@byteworks.com

#mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLlh1cmNWMEN5Y3Vz

Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration

Byteworks Thu Jul 3rd, 2025

#ittrends in #healthcare 🏥🥼 👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️ - Technology's role in managing ongoing health (#wearables, #iot ) - #AI's development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #healthcare #pii records - The critical role of #EMR plays in the #technology stack - How vendors get it right (and wrong) when partnering with healthcare technology teams - #Physicalsafety concerns in healthcare - how technology plays a role - Technology's role in replacing staff - The burden (and additional responsibility) this additional technology places on the IT team 📸: Steven McWilliams, CIO, Georgia Hospital Association Michael Alshouse, Senior Solutions Advisor, Byteworks Have a question? Email us: Podcast@byteworks.com

#ittrends in #healthcare 🏥🥼

👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️

- Technology's role in managing ongoing health (#wearables, #iot )
- #AI's development in assisting physicians (radiology scans, consultative note-taking)
- Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies
- Sophistication of bad actors attempting to gain access to #healthcare #pii records
- The critical role of #EMR plays in the #technology stack
- How vendors get it right (and wrong) when partnering with healthcare technology teams
- #Physicalsafety concerns in healthcare - how technology plays a role
- Technology's role in replacing staff
- The burden (and additional responsibility) this additional technology places on the IT team

📸: Steven McWilliams, CIO, Georgia Hospital Association

Michael Alshouse, Senior Solutions Advisor, Byteworks

Have a question? Email us: Podcast@byteworks.com

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLkx0MTh4SnVPQ0NV

Bits and Bytes: Episode 17 - IT in Healthcare - Steven McWilliams, CIO, Georgia Hospital Association

Byteworks Fri Apr 4th, 2025

Many adults like to enjoy an ice cold beer from their favorite brewery 🍺 Many processes have to occur flawlessly for the beer to be brewed to the specifications set forth. What happens when there is an incident that causes downtime? 👎 How much can that cost a brewery? 💸 Brian P. Brammeier, CEO of Opscura, joins the 'Bits and Bytes' podcast to talk about OT Security. PLUS: Not a beer drinker? Maybe you've heard of a soda company out of Atlanta, GA... Did you know that their secret recipes are embedded in their OT Network? How are organizations protecting trade secrets, recipes, and other valuable information from those attempting to pierce the network? Bits and Bytes: Episode 15 - Securing Operational Technology: Critical OT security challenges🔒 #otsecurity #informationtechnology #network

Many adults like to enjoy an ice cold beer from their favorite brewery 🍺

Many processes have to occur flawlessly for the beer to be brewed to the specifications set forth.

What happens when there is an incident that causes downtime? 👎
How much can that cost a brewery? 💸

Brian P. Brammeier, CEO of Opscura, joins the 'Bits and Bytes' podcast to talk about OT Security.

PLUS:

Not a beer drinker? Maybe you've heard of a soda company out of Atlanta, GA...

Did you know that their secret recipes are embedded in their OT Network?

How are organizations protecting trade secrets, recipes, and other valuable information from those attempting to pierce the network?

Bits and Bytes: Episode 15 - Securing Operational Technology: Critical OT security challenges🔒

#otsecurity #informationtechnology #network

YouTube Video VVUwc2dsbzEzamdUZUp2c29YcXB5R0NBLjAyTHN4Z25LcWpn

Securing Operational Technology: Critical OT security challenges for breweries & beverage companies.

Byteworks Tue Mar 4th, 2025

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Hosted by

Matthew Scott Co-Host, VP of Sales and Marketing

Matthew Scott

Co-Host, VP of Sales and Marketing

Passionate about sharing best practices, growth strategies, and delivering valuable content to every “Bits and Bytes” listener. Matthew leads the strategy for Byteworks outbound initiatives within Sales and Marketing, and has a mission to scale our voice to foster greater collaboration amongst our Byteworks ecosystem.

Joey Wenzler

Co-Host, Producer

Georgia Association of Broadcasters award-winning show host and producer. Joey loves audio engineering, video editing, and strategizing creatively. He is a lover of Philadelphia sports teams and craft beer.