Byteworks recently attended the Cisco Collaboration VT 2017 in San Jose, California at the Cisco Headquarters and we came away extremely excited about CRS 12.X, Spark, SDN, and overall, the direction of Cisco Collaboration as a whole. There’s a lot that we came away from seeing that we simply can’t talk about yet, but we are definitely excited for our legacy on-premise Cisco Collaboration customers and our Cloud customers. Cisco is putting great effort into modernizing their portfolio and targeting up and coming competitors to remain the premier…
There’s only a couple of weeks remaining before Cisco Live 2017 #CLUS, once again hosted in beautiful Las Vegas, Nevada! Here are some things to know before you go! Dates: June 25th – 29 2017 Location: Mandalay Bay Convention Center Programs: IT Management Program, Cisco Empowered Women’s Network Program, Partner Days, DevNet, World of Solutions, Keynotes, Conference Sessions, Attendee Meals and Main Registration MGM Grand. Programs: Testing Center, Labs & Technical Seminars, Attendee Meals and Satellite Registration Cisco has a lot of new things in store for this year,…
The much-anticipated Cisco Collaboration Endpoint 8.2.1 software for DX 80 and DX 70 devices is now available (as of 7/8), and after a couple of consistent weeks of testing, we wanted to write up some quick feedback. Quick recap: The Cisco TelePresence DX line until now, used Android-based software that has been, to say the least, a bit unstable. The primary issues our customers have reported include random reboots, phone call freezes, freezing during screen-share, and all sorts of video and display issues when connected as an extra…
In a previous Collaboration blog a couple of years ago, we here at Byteworks documented some of the wonderful ups and downs we ran into during the early days of deploying Cisco’s Collaboration Edge architecture. You can read about all the fun we had here, but first a little refresher on what the Edge architecture does: If you are a company that currently uses Cisco Unified Communications Manager, Unity Connection and the rest of the on-premise IP Telephony system, (aka Business Edition 6000 or 7000) and you want…
Cisco has been going full steam ahead in the Collaboration market lately. It started late last year by making big news with the purchase of UK’s Acano, which was lead by former Cisco folks and sold for 700 Million. Combine this with Rowan Trollope’s complete redo and streamlining of the video product line; taking the overall product set to fewer skus, but much higher quality and interoperability.. Speaking of Trollope, what a start he has had at Cisco. Mr. Trollope has been the leader of the Collaboration unit…
As a Cisco Partner, of course I will say that I have a special spot in my heart for most things Cisco. I consider them to be an industry leader, and while I personally focus on Collaboration products and tools, in my past life on the operations side of IT, I used Cisco products for many verticals within IT. That being said, as an “IT Consultant”, I would never choose Cisco products over another, if I found after research and testing that another vendor’s product works better. In…
Cisco recently released version 11.0(1) of their IP Telephony applications, specifically Communications Manager (formerly CallManager, CUCM), IM and Presence (CIMP), and Unity Connection (CUC). While we would normally stay away from a “dot zero” release, and encourage waiting till .5, we have been testing 11.0 and have found some very useful new features and enhancements that will have some companies wanting to take the plunge and go ahead and upgrade. We’ve compiled these here and while some may not be worth upgrading right now for, some are definitely…
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It’s no secret that there have been some issues within the last few years between the folks at Apple, and the folks at Oracle, who now own the rights to the Java language and software engines. Due to several security concerns, Apple, along with several other developers, have adjusted their approach to running Java apps and applets in order to protect consumers from potentially-dangerous code being run on their machines. On paper, this sounds like a good strategy to ensure the safety of user information. But what if…
This is a follow-up of sorts to a previous blog I posted on how to route calls into your Cisco Call Manager based on the calling ANI, or in layman’s terms, the caller-id of the ingress call. So, for example, if you wanted to route all calls from a specific customer, to a specific employee or Call Handler etc., this would give you that ability. I had previously posted a script that would still allow you to block specific calls, while still having the flexibility to allow or…
